Sales Consultant

What this Site is About:

Highfill Performance Group has worked with companies on sales and customer experience projects for over ten years. We know that almost every sales and service initiative has one thing in common… a need for changed behavior. We’ve helped clients escalate sales by as much as 85% in the first six weeks. We’ve helped others win awards for their customer experience. We believe people want to change, they just need to know why, what and how. We call that moving the heart, head and feet. Read on »

Guy Kawasaki, Change, and Mental Aikido

Guy Kawasaki, Change, and Mental Aikido

Picture this (yes, I’m stealing this technique from Sophia on Golden Girls) – the place is a conference room, the year is 2010, and a sales support group and marketing group are battling over who will own the sales communications. Both sides present the reason why they should own the project, and verbally demean the capabilities [...]

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Ten Reasons to Quit Quitting!

Ten Reasons to Quit Quitting!

So many articles are written on the art of perseverance, I thought I’d add some of my observations over my lifetime. Here are ten reasons why you should always choose perseverance over quitting.
 Quitters never get to:
1.  Have a Lifetime movie made about them. When was the last time you heard about “The Life and Times [...]

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Perseverance – One Step at a Time

Perseverance – One Step at a Time

Sometimes I am just a big ol’ quitter. I admit it. When I was eleven years old, I quit Girl Scouts because I was tired of walking to the meetings and I heard the next badge had to be swimming and I was scared of the water. My brother and sister will tell you that [...]

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May the Force of Enthusiasm be with You

May the Force of Enthusiasm be with You

Enthusiasm is the most irresistible force in nature. Period. Find a person who is enthusiastic about what they do, and you will find yourself absorbing some kind of kinetic energy. You walk away searching for the thing you can be that enthusiastic about.
Tom Peters, in his book The Little Big Things, makes enthusiasm the first [...]

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Come on ISP, REALLY?

Come on ISP, REALLY?

My internet was down, again. No big deal, I only rely on my internet connection for my livelihood, and this was the third time in a week that it had gone down. Our phone lines were also down, which was not a surprise since we had lost phone lines at least six times in the [...]

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Change 5: What Needs to Change

Once the heart is engaged, information must be shared to give us a clear indication of next steps. Motivation without action is useless.

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“Do You” and Don’t Quit

“Do You” and Don’t Quit

The following change story comes from Russell Simmons’ book Do You! 12 Laws to Access the Power in You to Achieve Happiness and Success. I find Russell Simmons to be refreshingly honest and forthright about his passion for business, and this particular story is something I really needed to be reminded of – that the result [...]

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Blooper Reel

A collection of outtakes from the Highfill Performance Group workshops.

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Change 4: Find Meaning

In our ten point series on change, the fourth point emphasizes finding the meaning and heart of your change. Without the emotional driver, change won’t stick!

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Don’t Fear Mistakes

Don’t Fear Mistakes

The following is a story from one of my favorite books by Diane Conway called “What Would You Do If You Had No Fear? Living Your Dreams While Quakin’ In Your Boots.” The title alone grabbed my attention, but the picture of a woman (I believe it is the author) gleefully jumping out of plane [...]

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Taking the Punch Out of Fear

Taking the Punch Out of Fear

To those of you who have been following our change journey together, we’ve spent the last three weeks following three signposts:
1. No Complaining
2. No Excuses
3. No Fear
Why are we talking about this change trifecta? Because, as Scott Peck said in the first line of The Road Less Traveled, “Life is difficult.” Positive perspectives make a [...]

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Results of “No Fear”

Results of “No Fear”

This week our topic was “No Fear,” meaning that those who follow me on Linkedin, twitter and Facebook were asked to spend the week facing one small fear per day. I tended to do really small things, like bravely asking a woman who had cut in line at Arbies to please move to the end [...]

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