Sales Consultant

What this Site is About:

Highfill Performance Group has worked with companies on sales and customer experience projects for over ten years. We know that almost every sales and service initiative has one thing in common… a need for changed behavior. We’ve helped clients escalate sales by as much as 85% in the first six weeks. We’ve helped others win awards for their customer experience. We believe people want to change, they just need to know why, what and how. We call that moving the heart, head and feet. Read on »

See the Change

See the Change

A quick look at the importance of seeing the change that must occur.

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The Effort Effect

The Effort Effect

The importance of moving people during change by puting effort into connecting.

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Heart – Head = Confusion

Heart – Head = Confusion

Reviewing the importance of moving people by emotionally connecting followed with information that helps them understand the “what.”

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What My Lemonade Stand Taught Me About Change

What My Lemonade Stand Taught Me About Change

We had a great sales roll-out, and everybody seemed really excited about it. However, at the end of the day our results didn’t change – so we’re going to try something new!
As a consultant, I hear a million different versions of this story every single day (okay, slight exaggeration – but it SEEMS like that [...]

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Undercover Boss Shows Power of “Soft Skills”

Undercover Boss Shows Power of “Soft Skills”

Undercover Boss on youtube
Since I couldn’t seem to move after the Super Bowl last night (too many chips), I decided to watch the new television reality show “Undercover Boss.” I’m glad I did. For those of you that missed the show, watch the clip I’ve provided above. In this episode, the President of [...]

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Part 2: Everything I Learned About Change I Learned as a P.K.

Part 2: Everything I Learned About Change I Learned as a P.K.

Last week I blogged about my life as a preacher’s kid, and the lessons I learned about change under the guidance of a father who helped struggling churches recreate themselves. Revisiting the past has been like opening the doors of WalMart on Black Friday . . . memories have come flooding in. I thought about [...]

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Everything I Learned About Change I Learned as a P.K. (Preacher’s Kid)

Everything I Learned About Change I Learned as a P.K. (Preacher’s Kid)

I just spent an entire week in a dark house, cuddled under a blanket, visited by the flu fairy (and, believe me, there was nothing fun left under my pillow). Too tired to even read, I spent a lot of time staring at ceilings and pondering life (in between naps). In some dehydrated, hallucinatory moment [...]

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Influence: Connect before you Convince

Influence: Connect before you Convince

I attended a seminar once with several high-level leaders speaking on influence. They were to share how they achieved good sales results. I had my little notebook ready, my pen poised to jot down great thoughts, and my mental adrenaline charged and ready for inspiration.
After the first speaker spent ten minutes describing his change model, [...]

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Sally Field & My New Year’s Resolutions

Sally Field & My New Year’s Resolutions

I just ran into a friend of mine who quit smoking December 25th. Now she wants to lose twenty pounds by March, secure a new job, and find her dream guy. Do I think this is realistic? No. Do I think she could conquer one of those things in 2010? Absolutely.
Here’s what I think – [...]

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Elves, Stories, and Sales

Elves, Stories, and Sales

I was looking back on past holidays recently, realizing that any holiday that provokes intense emotion is also filled with fascinating, memorable stories. Today I offer a holiday story, and how I might use that story to influence someone else in a sales situation. And when I say a “sales situation,” I mean any opportunity [...]

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