Highfill Performance Group

I was recently on Facebook and saw an update by fellow entrepreneur Bradley Hill that read “Bradley Hill had a very poor customer service experience at Domino’s pizza last night. Why is it so hard for merchants to do the right thing?” I commented on his status, noting how I keep telling clients to use [...]

I spend a lot of time in restaurants and fast food locations since, well, I don’t cook (I could blame it on being busy or a working woman but there’s really only one truth and that is it). I’ve noticed a disturbing service trend over the past few years that is supposed to create some [...]

Why Dillinger Should Have Changed His Game While watching the movie Public Enemies, I thought about a variety of change strategies that John Dillinger might have taken to stay current. I was intrigued by the character as it was portrayed in this movie (and it didn’t hurt that Johnny Depp was the star ) According to [...]

The Sales Savvy of Billy Mays Okay, I have to admit that sometimes Billy Mays yelling got to me a little. But somehow I trusted his recommendations. I thought it was fascinating that my twenty-one year old son and his friends LOVED Billy Mays. They thought he was “way better” than the Sham-Wow guy. Let’s [...]

Door-to-Door Sales Techniques (or lack thereof) I’ve noticed an increase (as predicted) in door-to-door sales over the past six months. As a small business owner and a consultant that works with companies to improve sales performance, you’d think I’d be really supportive of these guys. Instead, I have recently posted a “No Solicitors” sign over [...]