Highfill Performance Group

“Is that candy?”  The sharp, accusatorial inquiry sliced jarringly through, and ruined, an otherwise uneventful afternoon of arithmetic. My heart stopped.  The jig was up.  I was caught dead-to-rights eating M&Ms in Mrs. Reeves ‘ 7th grade class.  My short, pleasant life was ending.  I was instantly convinced life would forever more be about shame [...]

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou I looked at my blackberry for the 800th time, hoping there would be a message that read “get out of the hotel ballroom immediately, you have a meeting starting now!”

It was algebra class, if I remember correctly.  I was always a bit ill at ease there, math never being my long suit:  more of a words and concepts guy than an exacting numbers sort.  Perched on the desk corner at the front of the room was the teacher, a true teacher, awaiting the correct [...]

Companies that believe they’re great at service while their sales numbers are low might be victims of the service myth.

He looked for her in the crowd, and she sat crying, waiting for him to find her. The Master’s this past weekend has proven, once again, the immense power of story. Against the backdrop of Tiger Wood’s comeback, there shone a moment that few who witnessed it will forget. She was too weak from her [...]

I was seventeen years old, and ready to throw a pie in the face of my history teacher – just one week before graduation from high school. This sounds like a really bad idea in retrospect, but at the time I was delighted by the prospect. Our history teacher, let’s call him Mr. Smith, was [...]

Recently I’ve seen a number of presentations by people who are networking and looking for new opportunities, and I have to say I’ve been incredibly bored by most of the information shared. How can you be interested in someone who gets up and says: * I have been in the financial services industry for 20 [...]