Highfill Performance Group

“I’m sick of change. I’ve had change forced down my throat for five years now, and I’ve had it.” “I don’t trust the people leading change at our company. If I trusted them, I’d feel better about the change.” “Change just means a bunch of consultants making a bunch of money off a new process [...]

A story about what reluctance to change can cost us.

My hometown McDonalds has more business than it knows what to do with – especially at breakfast. And I know why. You want the secret to how this McDonalds is making money while everyone else is struggling? Here it is .  . . A-N-N. No, that’s not an acronym and it’s not a special code. [...]

Recently I went to the beach and took along a book called What Would You Do If You Had No Fear? by Diane Conway. After a year and a half of trying to sell in a recession, I needed the energy. I’m assuming you might as well.  The following story reminds us that the combination [...]

Have you ever had to make a decision with a multitude of options on the table and you stand there, mouth open, feeling a little like an idiot? Then you decide that getting a bagel is the most critical next step. Then you buy a Diet Coke. Then you decide to decide later. The fact [...]

Change is a dirty word. I’ve been pondering this all weekend, spending a very hot, humid weekend walking around my neighborhood trying to determine why a client once said “I don’t want change, I want progress. Don’t talk to me about change.” Well, progress generally comes at a price because it requires changed behavior. Finally, [...]

Sometimes the art of selling is as simple as being present in the moment and listening. If you do this, you communicate interest.