Highfill Performance Group

Every 1-800 number has a human being behind it (once you hit the four hundred buttons to get to them). That means you’re dealing with fellow creatures that are sometimes new on the job, stressed, badly trained or not empowered to really take care of your issue.  So, if you call with a rabid attitude, they’re [...]

I’ll get to Johnny Depp in just a moment. First, a story: I could not figure out why my sales rep wasn’t reaching her goal. We’d spent her first week training  and going over the behaviors she needed to make her goal – and she would get so close – but for four days she [...]

When change gets difficult, it’s vital that we provide positive impetus with short victories that say, “We can do this!”

You know what it feels like when your leg falls asleep in the middle of the night? At first it feels heavy and numb, then it starts to ache, then tingle, then (thank God) it is awake and happy. That’s how my mind felt coming out of my Rip Van Winkle years inside a corporation. [...]

Considering the role of creativity in change, I really searched for some big, hairy, audacious approaches to creativity that leaders can use. Reflecting on my past, I realized that the leaders that most inspired me did something within the realm of a small, sincere change. In Elementary School I was elected to the Honor Choir. [...]

Last night I dreamed I was walking down a path through the woods when I saw a shadow pass over the ground that represented the biggest bird I’d ever seen. I looked up quickly,  and saw a Pegasus flying overhead. I was remarkably calm for never having seen a flying horse - remaining calm even as I saw two more. Still [...]

Some things really should change; here’s my ballad to a service debacle many home and small business owners are dealing with today: Let me tell you a story about two weeks past, When I’ve been at battle with Verizon and Comcast, Verizon said they’d provide a better price, Comcast said “Yea, but we can be [...]