About this Site

Highfill Performance Group has worked with companies on sales and customer experience projects for over ten years. We know that almost every sales and service initiative has one thing in common… a need for changed behavior. We’ve helped clients escalate sales by as much as 85% in the first six weeks. We’ve helped others win awards for their customer experience. We believe people want to change, they just need to know why, what and how. We call that moving the heart, head and feet.

Check out our “About Us” page to see the specifics of what we offer. Our Blog reflects the thoughts and opinions of Donna Highfill (our Chief Change Messenger), and our “Stories” page uses the story format to drive certain change/sales/customer experience concepts home in a simple, powerful way. Please share your opinions under “Comment” when you feel so led, share your stories, and we’d love to have guest bloggers. We also present three tools a month under the “Tools” tab; many are free downloads, so take a look since they won’t be there forever!

Please subscribe to our newsletter (upper right of home page) to get proactive communication, and hit the “free consultation button” at the bottom of every page if you’d like to discuss your change with Donna Highfill. No cost, just a chance to get some ideas. Donna is also on LinkedIn, Facebook and Twitter sharing her message of change, so follow if you just can’t get enough of her . Thanks, and we look forward to hearing your ideas on Change At Work (or our hard-hat avatar:).