Highfill Performance Group

Regional Bank Manager Chicken Little likes to walk in the hallways. She likes to look out the windows at the moderate-sized city below. She likes to smell the dust of expansion. She likes the fact that her bank is big enough to contend but small enough that she knows all the leaders. One day while [...]

Companies that believe they’re great at service while their sales numbers are low might be victims of the service myth.

The following story is actually an accumulation of my experiences with bank leaders that “order” a sales culture. This story answers the question: Why doesn’t our sales culture stick? Why doesn’t the training make it happen? There once was a bank leader that had, for 30 years, dominated his community because his was the only [...]