Highfill Performance Group

I remember a woman I worked with years ago who drove me crazy. She came to meetings and dominated them with her constant talking. She joked around when she should have been serious. I made her my number one topic, determined to get her to change these annoying behaviors by talking about her to others. [...]

Have you heard about the customer service technique of pretending that  every customer you serve is your grandmother? It’s a technique built upon the assumption that you like your grandmother, and it teaches employees to treat customers as human beings with needs rather than walking annoyances that keep interrupting their lives. I would like to [...]

I’m sitting at my computer on a beautiful day, when the Beatles/Badfinger song “Come and Get It” comes on. I knock over my water and my yogurt in a frantic effort to skip the song on my Pandora station. I immediately feel nauseated and think that I might not hold down the yogurt I have [...]

I have neighbors who lost their male Boxer a couple of years ago. They missed him so much they decided to search for another. They found one puppy in the paper, but the seller backed out when someone made a better monetary offer.  A couple of weeks later Bobby saw another ad for Boxer puppies in [...]

As I was riding bikes with my sister and cousin in San Antonio Texas many years ago, a car began to follow me. My sister and cousin were up ahead on the left, and I was lagging behind on the right side of the street, no doubt day-dreaming. That’s when I noticed headlights behind me, [...]

I’ve spent several days staring at trees since the hurricane, which I believe has caused great concern for my neighbors. In particular, I’ve been observing the trees that have been left exposed in our acreage due to missing oaks. Here’s what I’ve noticed – trees that are planted closely together grow opposite directions so that they can [...]

“Doctors save lives, but they can sometimes be insufferable know-it-alls who bully nurses and do not listen to patients. Medical schools have traditionally done little to screen out such flawed applicants or to train them to behave better, but that is changing.” Thus begins an article in The New York Times that addresses what I [...]