Highfill Performance Group

Do you spend a lot of time listing the negative traits of others around you? Maybe you need to stop. Here’s why. In a research study, participants watched a video where an actor talking about an acquaintance. He described negative traits about this acquaintance, such as “he hates animals.” He talked about how this acquaintance [...]

I couldn’t believe the man dropped his suitcase on my head. I stood in the aisle waiting for the gentleman to finish putting his roller bag in the overhead compartment so I could get into my airplane seat. Suddenly he spotted a beautiful, young blonde that was struggling with her own roller bag. He immediately [...]

Sometimes the art of selling is as simple as being present in the moment and listening. If you do this, you communicate interest.

I spent a weekend at the beach reading “The Alchemist” by Paulo Coelho. If you’ve never read it, then pick it up tomorrow. During this weekend I remembered, again, what is key to everyone’s success and future. Here’s the deal – if you want to sell more, provide better service, increase your team’s performance, move [...]