Highfill Performance Group

An acorn fell on an unsuspecting, nervous chicken. Unaware that it was an acorn, Chicken Little decided it was something much, much bigger. Henny Penny: “Where are you going, Chicken Little?” Chicken Little: “Oh help! The sky is falling!” Henny Penny: “How do you know?” Chicken Little: “I saw it with my own eyes, and [...]

“Pay no attention to the man behind the curtain!” ― L. Frank Baum, The Wonderful Wizard of Oz I’ve used this literary reference more than any other during my many years of speaking. Why? Because every single one of us has a curtain that we keep shut to protect the very vulnerable parts of ourselves. I see it [...]

I remember a woman I worked with years ago who drove me crazy. She came to meetings and dominated them with her constant talking. She joked around when she should have been serious. I made her my number one topic, determined to get her to change these annoying behaviors by talking about her to others. [...]

Have you heard about the customer service technique of pretending that  every customer you serve is your grandmother? It’s a technique built upon the assumption that you like your grandmother, and it teaches employees to treat customers as human beings with needs rather than walking annoyances that keep interrupting their lives. I would like to [...]

I’m sitting at my computer on a beautiful day, when the Beatles/Badfinger song “Come and Get It” comes on. I knock over my water and my yogurt in a frantic effort to skip the song on my Pandora station. I immediately feel nauseated and think that I might not hold down the yogurt I have [...]

Real People, Real Change: Stories of a Change Warrior in the Business World has made it to India! I’m thrilled to post another new friend and reader – Harpreet Rana! He is reading Real People, Real Change in front of the Maharaja Ranjit Singh War Museum in Ludhiana, Punjab India. Welcome to our family of change [...]

Not one football team in the history of the world has been given a Superbowl ring for NOT winning the Superbowl. If you want to transform your team in 2012 and get different results, then you have to keep your eye on performance and be willing to make the tough decisions to get to your goal. [...]